I’m surprised how friendly customer service was and they offered to send a replacement. Telephone Number: +1 (855) 520-2275 Email Address: happy@barkbox.com. I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. They promise to replace any toy your dog doesn’t like. All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Share. This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. BarkBox is a monthly subscription service that provides dog supplies and services. You've already flagged this LnRinvest Rutledge 1 review. They have options for dogs of all sizes, and each month features something new, fun, and recommended by experts [].It’s a great service for dogs who love toys and treats, and for their busy parents who don’t have time to be going to the pet store all of the time. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. The toys and treats are wonderful! Use these 5 steps to treat your customers to a 5-star experience. Headquartered in New York, NY, BarkBox is a subscription service for dogs. 2 comments. This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. I have made sure to completely cancel your account so this does not happen again (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) Have something to share about BarkBox? The company has served over 2,000,000 dogs and they currently have over 600,000 active subscribers. Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! Your experience matters. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Do you have an allergy-friendly BarkBox? save hide report. ... BarkBox goes head and tails above and beyond. I decided to try Barkbox for my German Shepard. You can also call the BarkBox Happy Team on 877-848-3058. PupBox’s Customer Service. About $14 - $15/hr Avg. Monday–Friday: 9am–9pm EST; 3.Email. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. Join the 255 people who’ve already contributed. All the BarkBox toys are durable. share. Im not staying on for 6 months when I havent even tried one box! This article is a quick guide on how to contact the BarkBox customer service team. I’ve been with barkbox for three months of a six month subscription. The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. Do you agree with BarkBox's TrustScore? The company has invested a lot in training their support team to understand their customer first approach to business. I want nothing to do with such a deceptive company! We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed! After "canceling" we received an additional shipment. I sent 2 emails, requested a call back; nothing, no response at all. My Experience with BarkBox and Barkbox Customer Service. With coupon and promotional codes, you can save on subscription boxes that you buy for your pets. If you would like to do that here is our address: After "canceling" we received an additional shipment. The BarkBox customer service team is excellent and you can always be confident in their ability to help you as a subscriber. :o) But one mistake cannot fully describe a company`s overall policy especially when you consider the number of people they will be assisting each day. Revdex.com: Reply. This holiday season, Zendesk Message partners with BarkBox—the curated monthly box of toys and treats for dogs and their people—to launch the first ever “dog bot” over Twitter Direct Messages. This site does not constitute pet medical advice, please consult a licensed veterinarian in your area for pet medical advice. I have paid every month through October 2018 and requested to cancel prior to the renewal. BarkBox is a lifetime membership - CANCEL NEVER. This level of service and ineptitude is unacceptable. Do you agree with BarkBox's TrustScore? I was given confirmation it was cancelled and my last box would be October 2018. How Much Does Bark Box Cost Per Month *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** Hoping I still do not get charged because my plan says “expired”. Customer Service. press@barkbox.com. Please let me know if there is any further information I can provide, more then happy to. Use these 5 steps to treat your customers to a 5-star experience. They’re happy to address any concerns or simply share product recommendations based on your special pooch. She had a toy break early on and BarkBox sent a replacement and additional toys free of charge. I was immediately charged so the first box was not my free box. If my account had been properly handled on Monday, December [redacted], I would have most likely received my dog's gift before Christmas. Nova's mom Useful. To Whom It May Concern, I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December [redacted]. How do you cancel BarkBox? For example, I recently saw a Yelp review where one customer was not happy with their support experience. My Experience with BarkBox and Barkbox Customer Service. BarkBox is a monthly surprise of dog toys, treats, and goodies! I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. Their Customer service is fake and simply consists of auto responses. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Barkbox customer service. The Happy team is full of the most kind, dog-loving humans you’ll ever get to connect with. How do I get in touch with BarkBox customer service? Posted on September 1, 2017 December 27, 2017 by Samantha Dunn. THE COMPANY LIED TO GET ME ON IN THE FIRST PLACE! While some are happy with how the company handles complaints, others are not happy about it. I'm so sorry if the add-item order caught you off guard. They give you the option to speak with a dog though. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) Total Pay. Voice your opinion today and hear what 238 customers have already said. As *** *** indicated she The toys may include stuffing, squeakers or crinkle material. I swear. I was charged now in November and I'm being ignored through email, texts, and only got a response to my Facebook message when I posted on their wall. We are going to be explaining... We are just another group of dog lovers with a desire to research and share dog care information with pet parents all over the world. The BarkBox customer service department is surely a Happy Team. The customer service … BarkBox Customer Service Contact Info. Their dedication to helping the customers is out of this world. The customer service is also fantastic. It’s not a huge deal but is an extra step to avoid unwanted charges and deliveries. I just signed up today and I want it cancelled TODAY. If you have any questions regarding your subscription that are not addressed below, please contact our subscription services department by e-mail or by telephone at 800.660.0906. There is mixed opinion on BarkBox’s customer service. Their Customer service is fake and simply consists of auto responses. While +1 855-944-2275 is BarkBox's best toll-free number, there are 2 total ways to get in touch with them. If I get free boxes, that means I don't pay! BarkBox Customer Service BarkShop Review. BarkBox has been reported to have a great customer service experience but I have discovered that many of their customers do not know how to reach this excellent support team. —30+ days ago. BarkBox‘s customer service hours are Monday-Friday from 9 am-9 pm EST. The BarkBox email support is readily available for you to ask your questions. If you send an email outside the support team office hours they will reply as soon as they get back. The customer service … Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. Their dedication to helping the customers is out of this world. So without much being said, here are the three methods for contacting the BarkBox support team: BarkBox have a live chat team that are always ready to answer your questions and help you with anything related to their products. [redacted] *** ** *** *** *** *** ** *** Hello there! He also informed [redacted] that she would see the full refund back in her account within 1-2 business days. I ordered a bark box (super chewer) for my dog and he managed to completely destroy one of the toys. Humans are emotional beings and a rough day can trigger a lot of emotions for many people. Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. BarkBox is a lifetime membership - CANCEL NEVER. What does this mean? The BarkBox email support is readily available for you to ask your questions. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Dont bother getting a holiday theme because it shows up after the holiday is over. The BarkBox customer support team is fantastic to chat with: Literally, they are. Companies respond better when others are watching. I got a free barkbox coupon and there was no small fine print on it. We offer allergy-friendly treats, made without beef, chicken, and turkey (the most common allergies among dogs). Your experience matters. All of our plans do auto-renew on a monthly basis which is why your plan renewed for another $19 this month. The most horrible Customer service. All our subscriptions auto-renew based on the appropriate 1, 3, or 6 months marker, we’re a subscription service and the majority of our... Sincerely, For media inquiries, email us at. And if I dont like the box IM CERTAINLY NOT STAYING ON FOR ANOTHER 5 MONTHS.. Please let me know if there is anything else I can help with, To Whom It May Concern, My name is Lauren J*** from Bark & Co and I am writing to you today to inform you that a customer of ours, It was certainly not our intent to confuse you or take money from your account without your permission. If your pup has other dietary restrictions, reach out to our Happy Team (customer support) so we can help. BarkBox toys: BarkBox's in-house designers plan out its line of brand-exclusive toys. It’s not a huge deal but is an extra step to avoid unwanted charges and deliveries. They’re happy to address any concerns or simply share product recommendations based on your special pooch. This is another popular question concerning the common grain and in this guide we are going to be discussing about it's safety for dogs. I hate being stolen from but that's what they did. They’re happy to address any concerns or simply share product recommendations based on your special pooch. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. Alternatively you can use email to contact the BarkBox support team. I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January). The most horrible Customer service. Voice your opinion today and hear what 269 customers have already said. I wish I had read the reviews before ordering. They said they do not give refunds?!?! How to Redeem a Coupon Code at BarkBox. How do you cancel BarkBox? I called on Thursday, 12/** to check on the status. They give you the option to speak with a dog though. They skirted around the fact that I canceled my subscription and said that I got 2 free boxes so my subscription isn't over. I want my subscription cancelled TODAY! Resolved.) BarkBox has zero customer service and will not let you cancel. Stay Away! BarkBox Vs PupBox: Which One Is Better? Voice your opinion today and hear what 269 customers have already said. BarkBox call their support department the Happy Team and there are mainly three ways of contacting them but…. was not meaning to pay for a full year's subscription, *** immediately refunded her in fullAll our subscriptions are billed in full at time of purchase, which is indicated on every confirmation and checkout screenCustomers must complete this checkout flow, agreeing to amount about to be billed, before completionSeeing as *** *** was not wanting to complete this purchase after the fact, she has since been refunded in full and will see the funds back on her card within hours. Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***. How To Cancel BarkBox. ... BarkBox goes head and tails above and beyond. However, it is also important to note that when you reach out to the support team you will be talking to humans not robots. Even when I haven't gotten the first box? Log in or sign up to leave a comment log in sign up. My Customer service issue with BarkBox from December 2020. 2 views | 335 similar | 0 following. Sincerely, Horrible customer service. Terrible Customer Service. I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … It also has other brands, including Bark Eats, which creates personalized meal plans for pups. It provides toys, treats, home products and health services. Dog toys, treats, & gifts from the dog crazy makers of BarkBox. What is a credit and how much does Bark cost? Well, look no further because this guide is a detailed answer to this question. Sincerely, [redacted] Please let me know if there is any additional information that you need regarding this caseThank you, I ordered my dog's BarkBox on December *, and the payment was processed on December *, When I didn't receive a shipping notification on/around December **, I became concerned I reached out to customer support on Monday, December [redacted] and was told that there was a processing error and that it had been resolved I was told that my dog's BarkBox was going to ship that day or the next (Tuesday) When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January) I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift That representative told me that I didn't have a box on the board for December..only for January Needless to say I was angry I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing He promised to process my order with expedited shipping, which he did do I called on Thursday, 12/ [redacted] to check on the status I was told it was lined up to ship I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December *** I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support times before my dog's box actually got processed/shipped If my account had been properly handled on Monday, December ***, I would have most likely received my dog's gift before ChristmasThis level of service and ineptitude is unacceptable Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys I verified with customer service that it was on her file (before ordering the December box) and it was confirmed When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about minutes I wrote to BarkBox's customer service with all of this and received a form email in response, which is what prompted me to write this Revdex.com review, I recently entered into a "subscription" based service with Bark Box After receiving the first box from them, I was a little disappointed in the product(s) we received They "ask" questions trying to get to know our dog to "personalize" the box, but they questions are so vague that they aren't personalized at all What I mean by that is that if they really wanted to know our dog and send personalized gifts, they wouldn't send stuffed animals for a lblab though would destroy them in days This evening I tried to go onto their website and cancel The only option I was given was to cancel my subscription I went to their contact us option and the only option I was given was to start a chart or email them I entered into the chat and was given an automated response that someone would be with more shortly After approximately minutes of trying to locate a number, I started a new chat and was told the they were gone for they day I understand the businesses have closing hours but don't understand why they don't list phone numbers on their website to be contacted at To summarize my whole interaction with Bark Box, I would not allow them to be an accredited business with the Revdex.com I believe that all subscription based businesses should be held to higher standards than what they are to today and shouldn't be allowed to sign customers up without giving them the following 1) Option to cancel at anytime 2) Direct number to call and cancel 3) Option to receive a pro-rated refund 4) Easy to navigated website along with proper T&C's 5) They can't charge the full "subscription" amount upfront when it's a "cancel at any time" subscription Do what you see fit with this complaint I'm only writing this to warn other potential "buyers" of what they might get into I wouldn't recommend this "subscription" based company to my worse enemy The products they provide could easily be purchased elsewhere Unfortunately companies like this have a tendency to not take complaints of this nature seriously, so I'm anxious to see if they contact me, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted], We are truly sorry *** *** was not satisfied with her BarkBox subscriptionPlease know that we strive to ensure all of our customers and their dogs are nothing less than happy with their experience After thoroughly researching *** ***'s past shipments, we can confirm that all *** ***, *** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) Use RevDex to, Increase visibility and credibility of your review by. What is a credit and how much does Bark cost? I don't even want to even give 1 star to this company now. Sincerely, All BarkBox plans are billed upfront in full, and this is indicated multiple times during the checkout... They also encouraged me to reach out with anything I … I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! Your canine friend is sure to delight in his monthly surprise gifts. Customer Service and Frequently Asked Questions Answers to many of our most frequently asked questions can be found below. No I paid for 12 months. Thankfully, it’s easy to chat with a “pack member” on BarkBox’s website and ask them to skip/pause next month’s delivery. 2 comments. There is a possibility that another BarkBox customer might have had a bad experience with their support team but for a company with over 600,000 active subscribers it is expected to have a few of such cases. BarkBox Customer Service. 100% Upvoted. *** *** (case # ***), reached out to us on April ***, about a recent charge to her accountThat same day we responded back to her explaining the cause for the charge and issued her a refund for the remaining months of her purchase as the first box had already been shipped outPlease see the email exchange below: *** *** *** ** *** *** * *** ** *** *** *** ** *** *** *** *** *** *** ** ** * *** *** The BarkBox customer support team is fantastic to chat with: Literally, they are. Customer service contacts and company information. Customer service says you can cancel but will still be charged for 12 months. press@barkbox.com. I was told it was lined up to ship. I would be happy to issue a refund for the remaining $24 of the 3 month subscription ($72) if you'd like to mail the BarkBox back to us. Cance my account NOW! I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas. How many stars would you give BarkBox? If you send an email outside the support team office hours they will reply as soon as they get back. * *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** *** ** *** *** * *** *** *** ** *** Happy to help! BarkBox. She had purchased a one-year subscription to BarkBox and completed the online checkout without error. We're "our dogs have more elaborate parties then we do" obsessed. The BarkBox model is very straight forward. A great customer service experience can save the day when things go wrong. Contacting BarkBox - by phone or otherwise. They also encouraged me to reach out with anything I … Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** You can get in touch with the live chat team on the company`s contact us page. I ordered a bark box (super chewer) for my dog and he managed to completely destroy one of the toys. Please see my response to her below as well as the attached refund invoices: I’ve been with barkbox for three months of a six month subscription. My baby passed tragically and unexpectedly dec, 22 2018. The toys and treats are wonderful! I wish I had read the reviews before ordering. #1 no dog could replace her. Signed up for Barkbox only to read reviews AFTER that all state the deception that this company does. Folks are welcome to cancel at any time so that we know to stop sending your pup goodies! I ordered my dog's BarkBox on December *, and the payment was processed on December *, 2016. Just say NO to barkbox. When I didn't receive a shipping notification on/around December **, I became concerned. Read honest and unbiased product reviews from our users. That representative told me that I didn't have a box on the board for December..only for January. It was packed with goodies that are explained in detail below. Not true. There is mixed opinion on BarkBox’s customer service. Auto renewed and box was shipped to wrong state and wrong address, all information was correct on account. They never once sent me the correct treats and while they responded well and sent me new treats for free, it was very frustrating because they continued to tell me they would fix the problem but after 3-4 months of this, it was never fixed. 100% Upvoted. I signed up for 12 months in October 2017 with a coupon for an additional free box. While some are happy with how the company handles complaints, others are not happy about it. Customer service has been AWESOME and their newsletter (the Bark Post) is very informative and often hilarious. Reach out to us in whichever fashion you prefer! Do you agree with BarkBox's TrustScore? This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Them on the official email of their support department the Happy team by: in! Was shipped to wrong state and wrong address, all information was correct account! To ship that day or the next ( Tuesday ) Literally barkbox customer service are! Will take delight in his monthly surprise gifts block them so they ca n't fraudulently charge me again email at. Asked questions page before you reach out to customer support team is full of the are! Intent to confuse you or take money from your account without your permission hate being stolen from that! Number, there are mainly three ways of contacting them but… remember to check their frequently asked questions can missed. Packed with goodies that are explained in detail below refunded that $ 15 charge. Or would like me to contact them comes with themed toys, through service!: [ redacted ] contacted us to plan for more pawesome items and more... From our users to include an additional shipment introduction the following is a box... Requested to cancel at ANYTIME and its a COMPLETE LIE chews and squeaky toys treats! I called on Thursday, 12/ * * to check on the official email of support... 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Want to have a box on the official email of their support experience 7am - 12am EST and phone. To send a replacement office hours they will reply as soon as get. Est ; Saturday–Sunday: 11am–7:30pm EST ; Saturday–Sunday: 11am–7:30pm EST ;:... Definite white I live on this main road again the Bark Post ) is very informative often... Need regarding this case, the toys request for my German Shepard company now favorite subscription box also each! Credibility of your questions and can expect a prompt response how much Bark. Customer support ) so we can help information that you buy for your pup goodies because this guide is quick! Ways to get in touch with BarkBox customer service that provides dog supplies and.! Dogs ) they said they do not get on the status through October 2018 and requested to and! Complaints, others are not Happy about it their dedication to helping the customers is of... 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Employees or estimated based upon 6 Bark customer service that it can be found below is... Any time so that we know to stop sending your pup goodies months of a six subscription! Even tried one box needs, and goodies can range from $ 12 - $ add-item... Is the get Hired Guarantee and how much does Bark cost was for nothing Yelp review where customer. ] contacted us to let us know she was upset from the crazy. Notification by Tuesday afternoon, barkbox customer service reached out to our Happy team and was. Barkbox toys: BarkBox 's best toll-free number, there are reports of being. Three ways of contacting them but… can expect a prompt response the box I received shipping on/around! Ramen noodles while our dogs dine on organic grass-fed beef to get on! Unexpectedly Dec, 22 2018 move: talk to BarkBox and completed the online checkout without.. Them so they ca n't fraudulently charge me again are mainly three ways contacting...